Refund Policy

Policies, deadlines, and instructions for refunds, transfers, and deferrals.

Refund Policy for 2024 Events and Tours

In order to register for any event, you must agree to Cascade’s waiver, terms of service, and refund policies at the time of registration.

Multi-Day Events Policies & Deadlines

(Includes STP, RSVP, and all Tours)

  • Registration Refunds: We offer a 50% refund of your payment no less than 30 days prior to the event (see deadline dates below).
    • No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.
  • Add-Ons Refunds:
    • Service registration add-ons, such as return bus/bike tickets, bike-only transportation, parking, etc. can be refunded at 100% for any type of cancelation up to 5 days before the event.
    • Registrants can submit requests as per regular request refund instructions (see bottom of page) up to 20 days before the event. To request a refund on registration add-ons within 20 days before the event please email info@cascade.org.
      • Event Follow Instructions Below  Email Us
        Seattle to Portland By June 23 After June 23
        RSVP By Aug. 4 After Aug. 4
        Walla Walla Tour By April 27 After April 27
        Lake Chelan Tour By Sept. 7 After Sept. 7
        Winthrop Tour By May 26 After May 26
        Port Townsend Tour TBD TBD

         

  • Transfers: Registrants may transfer their event registration to another individual for a $10 service fee, up to 30 days prior to the event.
    • A transferred registration cannot be used to register for a different event/ride. It can only be used to register for the event/tour for which the transfer was created.
    • For more transfer details and information click here
  • Medical Deferral: Registrants may defer their entry to next year due to medical reasons, including a COVID-19 infection. Deferred registrations are not eligible for a refund.
    • Email info@cascade.org to submit a deferral request. Medical documentation will be required. For COVID-19, please submit proof of a positive test.
    • If approved, riders will receive a deferral discount code that takes 90% off the registration fee, to be used the following year only.
    • If you are applying for a medical deferral please do NOT request for refund. 
  • Refund/Transfer deadline dates (you must request a refund by):
Event Event Date Deadline
Seattle to Portland July 13 June 13
RSVP Aug. 24 July 25
Walla Walla Tour May 17 April 17
Lake Chelan Tour Sept. 27 Aug. 28
Winthrop Tour June 14 May 15
Port Townsend Tour TBD  

Cascade Training Series Policies & Deadlines

  • We offer a 100% refund specific to CTS if, for any reason, we are not able to offer your indicated preferred pace up until the series start date
  • We offer a 50% refund of your payment no less than 30 days prior to the event.
  • Registrants may transfer their event registration to another individual for a $10 service fee, up to 30 days prior to the event.
  • Registrants may defer their entry to next year due to medical reasons. Email info@cascade.org to submit a deferral request. Medical documentation will be required. If approved, riders will receive a deferral discount code that take 90% off the registration fee to be used the following year only. 
  • No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.

Refund/Transfer deadline date (you must request a refund by):

  • Cascade Training Series (CTS) - Thursday, March 14, 2024

One Day Events Policies & Deadlines

(Includes Chilly Hilly, Ride for Major Taylor, Seattle Bike-n-Brews, Flying Wheels, Woodinville Wine Ride, and Kitsap Color Classic)

  • Refunds will be granted up to three days (72 hours) prior to the event date, minus a $10 service fee.

Refund deadline dates (you must request a refund by):

  • Chilly Hilly - February 21, 2024
  • Ride for Major Taylor -  April 18, 2024
  • Seattle Bike-n-Brews - May 2, 2024
  • Flying Wheels - May 28, 2024

Virtual Events

  • Virtual events are non-refundable.

Presentation Series

(Includes demos, book signings, panels, film screenings)

  • No refunds or deferrals are given for Presentation Series events.

Seattle Bike Swap

  • No refunds or medical deferrals are given for Seattle Bike Swap tickets.

Donating Your Registration Fee

If you cancel your registration or we cancel an event, you will be given the option to receive a refund as provided in this policy or to donate the available portion of your registration fee and the cost of any add-ons to Cascade. Cascade is a 501(c)(3) nonprofit organization and all donations are tax-deductible within the limits of applicable law.

What will your donation do? It will support our operations, including helping us create in-person bicycle education programming, advocating for stronger bike safety laws and more trails to ride, making a difference for youth and adults learning to ride bikes, and ensuring that STP and other events continue for many years to come. Your registration fee for the Seattle To Portland (STP) also supports funding for our sister organization, Washington Bikes, which passed the Safety Stop, the vulnerable user law, and protects statewide funding for folks who bike, walk, and roll.

Instructions for Refunds

By default, refunds will be made to the original payment method. We will contact you if we are unable to process the refund to your original payment method. Refunds may take up to 30 days after the refund request for processing.

To process a refund, you must do the following:

  • Sign in to your online account at Cascade.org
  • Click "Account Dashboard" in the top right corner
  • Click "Orders" on the left sidebar menu
  • Click on the order number that includes the ride registration (ensure you click the right order)
  • On the next page, click the "Request Refund” link on the top right corner
    • If you requesting refund on your registration, select the registration and all registration add-ons (if applicable) will automatically be added to the request. 
    • Alternatively, if you are requesting a refund on a registration add-on(s) ONLY (such as return transportation, parking, merchandise, etc.) make sure to select those items. Do not select the registration
    • Please enter your reason for requesting a refund
  • Click the green "Request Refund" box to complete

Note: If you purchased multiple registrations as a household, please log in as the person who purchased. You must request a refund for each person in your household who is registered. If you purchased multiple events, you must request a refund for each event. 

We thank you for your support of Cascade Bicycle Club and hope everyone is staying safe and healthy.