Frequently Asked Questions | Cascade Bicycle Club

About Membership
Why should I become a Cascade Bicycle Club member?	As a nonprofit organization, Cascade's members are vital for supporting our bike education, advocacy, and community work. As a benefit for our members, we offer early registration and discounts on Cascade rides, an annual membership meeting and celebration, voting rights, and exclusive discounts with bicycle-friendly businesses that are accessible through the member Benefits Portal.
How can I check if I'm already a Cascade member?	Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen and a smaller window will open. If you see MEMBER SINCE XXXX and a Member number listed, you have an active membership. You can also navigate to Account Dashboard > Memberships and view the dates associated to your active membership.
How do I become a member of Cascade or renew my existing membership?	From www.cascade.org/membership, select an individual or family membership then follow the next steps to complete your purchase. By default, the "Annual Membership (auto-renew)" is selected which will set-up an annual subscription so your membership renews automatically each year using the credit card you have on file with Cascade. This ensures your membership doesn't lapse and requires no action from you to renew annually which is most of our members select this option. We also offer a "1 Year Membership" option which you can select during the purchase process.
When will my membership take effect and how long will it last?	Your membership begins the moment you completed the purchase. It will expire one year from the date of purchase unless you sign up for an auto-renewing membership. If you renew your membership early, your membership will be extended one year from the expiration date of your active membership, not the purchase date.
Do you offer automatically renewing membership?	Yes, auto-renewing memberships are offered to make it easy for you to keep an active membership without having to think about it! On your membership anniversary date, Cascade will automatically charge your credit card on file. You can cancel at anytime by following the instructions detailed below under Cancelling Memberships.
What is your refund policy?	Membership dues are non-refundable.

Membership Levels
What types of memberships do you offer?	Our members pay annual dues in order to support our work and receive additional member benefits like early registration and discounts on Cascade rides, an annual membership meeting and celebration, voting rights, and exclusive discounts with bicycle-friendly businesses. We offer both individual and family memberships. Individual memberships provide benefits to a single adult. Family membership provide benefits to two adults + all minors 18 years-old and younger at the same household address.
Do you have a Senior Membership or a membership level for those on a limited income?	Yes! Whether you are a student, senior, or just experiencing financial hardship, select our limited income membership option for individuals or families. Cascade supports bicycling for all — and we mean all. We want everyone to be able to join Cascade as a member, and our limited income membership option provides for that. Just select the limited income membership level when you purchase a new or renewal membership.
What is a family membership and how many people can join?	Family memberships extend member benefits to your household, which includes two adults and any minor dependents living at the same address. This is a great way to share the joy of bicycling with your family and the next generation of people on bikes.
How do I upgrade my individual membership to a family membership?	Sign in to your cascade.org account and add a one-year family membership to your cart. Your membership dues will be discounted in your cart by the one year individual membership dues you already paid. If you have an auto-renewing membership or would like to upgrade to an auto-renewing membership, email us at membership@cascade.org.
How do I add a family member to my Household?	Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen and a smaller window will open. From that window, click on Account Dashboard, then Profile > My household. Depending on the situation, use one of the following options to add a family member to your household: 1) Add new contact - use this option to add someone who does NOT have an existing Cascade account. For ride and event registration, you will need to register this individual unless they create their own Cascade account. 2) Invite existing contact to household - use this option if you are inviting someone who already has their own existing Cascade account. This person will be emailed an invitation to join your household. If they choose to do so, you can sign in to YOUR account to register them for rides AND they can register themselves for rides, using your member benefits, by signing in to their own account.
Can I share my membership with friends or other adult family members?	No, adults must each sign the Cascade Bicycle Club Waiver and Release for every Cascade event registration.
How do I register someone in my family for a ride?	First, sign into your Cascade account and navigate to Account Dashboard > Profile > My household to add individuals to your family membership. After completing that step, go to the registration page of the applicable ride and purchase ride registration tickets.
What is a Champion membership?	Champion members go the extra mile by donating $1,000 or more to Cascade at one time or by purchasing a $1,000 Champion membership. Cascade Champion members receive even more member benefits, including a +1 companion registration for every Cascade ride (Tours excluded) they purchase. Check out all the benefits of being a Champion member!

Cancelling Memberships
How do I cancel my auto-renewing membership?	Auto-renewing memberships will self renew annually, charging the credit card you have saved to your Cascade account. You may cancel the auto-renewing subscription at anytime, but your membership will remain active until the next renewal date of your current membership term. If you do not wish for the next auto-renewal to occur, you must cancel your membership subscription prior to the next renewal date. To cancel your membership subscription, sign into your Cascade account, navigate to your Account Dashboard > Memberships, then look under Membership Subscriptions. The next renewal date is listed under the column labeled "Next Renewal" and represents the date on which your credit card will be automatically charged for another year of membership. To cancel your membership subscription, click the Cancel link under the column labeled "Actions." Memberships are non-refundable (full or pro-rated amounts) so your current membership will remain active until the next renewal date. If the credit card saved to your Cascade account has expired before the renewal date, you will receive an email about the payment failure with instructions on how to correct.
How do I cancel my 1 Year membership?	You don't need to do a thing as your membership will end on its expiration date. To view the expiration date of your membership, sign into your Cascade account, navigate to your Account Dashboard > Memberships and view the dates associated to your active membership. If there is no membership listed, you don't have an active membership.

General
Are Cascade memberships tax-deductible?	Annual memberships are not tax-deductible, but if you wish to made a tax-deductible donation to support Cascade, click here.
How can I pay for membership dues with a check?	To pay by check, please enclose a note with your payment that includes the following details to ensure accurate processing of your membership purchase or renewal: 1) First and last name 2) Mailing address (if not on check) 3) Email address 4) Phone number - optional, but useful to use if we need to contact you with any questions about your purchase 5) Type of membership: - Individual - $60 - Family - $90 - Individual limited income - $15 - Family limited income - $30 Mail the above information with your check to: Cascade Bicycle Club 7787 62nd Avenue NE Seattle, WA 98115
Didn't find an answer to your question?	Email us at membership@cascade.org or call (206) 522-3222 and follow the prompts to speak with customer service or membership.