Frequently Asked Questions

About Membership

Why should I become a Cascade Bicycle Club member?As a nonprofit organization, Cascade's members are vital for supporting our bike education, advocacy, and community work. As a benefit for our members, we offer early registration and discounts on Cascade rides, an annual membership meeting and celebration, voting rights, and exclusive discounts with bicycle-friendly businesses that are accessible through the Member Benefits Portal.
I have a Cascade account and can sign in at cascade.org, does that mean I'm a member?Not necessarily. Creating a Cascade account is open to anyone with an email address and is required if you wish to register for any Cascade rides, events or classes. Members have a Cascade account, but also pay annual dues to support Cascade's work and gain access to member exclusives. To confirm your members status, see the next question.
How can I check if I'm already a Cascade member?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. If you see MEMBER SINCE XXXX and a Member number listed, you have an active membership. You can also navigate to Account Dashboard > Memberships and view the dates associated to your active membership.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I become a member of Cascade or renew my existing membership?From www.cascade.org/membership, select an individual or family membership then follow the next steps to complete your purchase. By default, the "Annual Membership (auto-renew)" is selected which will set-up an annual subscription so your membership renews automatically each year using a credit card you have on file with Cascade. This ensures your membership doesn't lapse and requires no action from you to renew annually. We also offer a "1 Year Membership" option which you can select during the purchase process.
When will my membership take effect and how long will it last?Your membership begins the moment you complete the purchase. It will expire one year from the date of purchase unless you sign up for an auto-renewing membership. If you renew your 1 Year membership early, your membership will be extended one year from the expiration date of your active membership, not the purchase date.
Where can I find my membership number?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. If you have a current, active paid membership, your membership number will appear in the window.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I access my membership details, order history, or update my personal information?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. Click Account Dashboard, then select any of the menu items on the left, such as Memberships, Orders and Profile.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I access the Member Benefits Portal?As a Cascade member, you have access to exclusive discounts with bicycle-friendly businesses that are accessible through our Member Benefits Portal. 

To access the Portal, first sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard, then Memberships. Look to the middle of the page, and under the "Member Benefits" section, click where you see "View your Member Benefits"

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
Are Cascade memberships tax-deductible?Annual memberships are not tax-deductible, but if you wish to made a tax-deductible donation to support Cascade, click here.
What is your refund policy?Membership dues are non-refundable and non-transferrable. As Cascade is a 501(c)(3) nonprofit organization (Tax ID: #91-2165219), we do offer the option to convert your payment to a donation, and will provide you with a donation receipt. If you would like to pursue this option, email us at membership@cascade.org

Membership Types and Levels

What memberships do you offer?Cascade offers both individual and family memberships. Individual memberships provide benefits to a single adult. Family membership provide benefits to two adults + all minors 18 years-old and younger at the same household address. Find out more about our membership level and benefits here.
Do you offer a more affordable option for seniors or students?Yes! Whether you are a student, senior, or just experiencing financial hardship, select our limited income membership option for individuals or families. Cascade supports bicycling for all — and we mean all. We want everyone to be able to join Cascade as a member, and our limited income membership option provides for that. Just select the limited income membership level when you purchase a new or renewal membership.
What is a family membership and how many people can join?Family memberships extend member benefits to your household, which includes two adults and all minors (18 years old and younger) living at the same address. This is a great way to share the joy of bicycling with your family and the next generation of riders. Find out more about our membership level and benefits here.
What is a Champion membership?Champion members go the extra mile by purchasing a $1,000 Champion membership or by donating $1,000 or more to Cascade. Cascade Champion members receive even more member benefits, including a +1 companion registration for every Cascade ride registration (Tours excluded) they purchase. Find out more about our membership level and benefits here.
How do I add a family member to my Household?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard, then Profile > My household. Depending on the situation, use one of the following options to add a family member to your household:

1) Add new contact - use this option to add someone who does NOT have an existing Cascade account (meaning they don't have a username and password to sign into cascade.org).

2) Invite existing contact to household - use this option if you are inviting someone who already has their own existing Cascade account. This person will be emailed an invitation to join your household.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I register someone in my household for a ride?First, sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. Click Account Dashboard, then navigate to Profile > My household to add individuals to your family membership (see detailed instruction above). After completing that step, go to the registration page of the applicable ride and purchase ride registration tickets. You'll need to register each individual separately as our system doesn't allow bulk registrations.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
Can I share my membership with friends or other adult family members?No, adults must each sign the Cascade Bicycle Club Waiver and Release for every Cascade event registration. 
Do you offer automatically renewing membership?Yes, auto-renewing memberships are offered to make it easy for you to keep an active membership without having to think about it! On your membership anniversary date, Cascade will automatically charge your credit card on file. You can cancel at anytime by following the instructions detailed below under Canceling Memberships.
I currently have a 1 Year membership, how do I add the auto-renew option?After your current 1 Year membership expires, purchase your next membership with the option of auto-renew.
I currently have an auto-renewing membership, how do I remove that option?Please see "How do I cancel my auto-renewing membership subscription?" under the Canceling Memberships section below. Once you've completed the cancelation steps and your current membership term expires, you can then purchase a 1 Year membership.
How do I upgrade my membership (eg: move from an Individual to Family membership)?A membership upgrade is defined as one of the following:
1) moving from a Limited Income to Standard level membership
2) moving from Individual to Family or Champion membership - if Individual to Family, a like for like in levels (eg: Standard Individual to Standard Family)
3) moving from Family to Champion membership

To purchase an upgrade for an existing membership,sign into your Cascade account, click the "Become a Member" button, and add the applicable membership to your cart. During the purchase process, the amount owed during the upgrade will be a pro-rated amount of the new membership less the remaining time left on your current membership. Complete the purchase and your membership is now upgraded.
How do I downgrade my membership (eg: move from a Family to Individual membership)?If you currently have a 1 Year membership - after your current 1 Year membership expires, purchase your next membership at the desired level (Individual or Family).

If you currently have an auto-renewing membership - follow the instructions detailed below under Canceling Memberships. Once your current subscription expires, purchase your next membership at the desired level (Individual or Family).

Payment

Why did I receive an email with the subject line of "Payment declined - Order #XXXXX"If you are on an auto-renewing membership, Cascade will automatically renew your membership annually and charge a credit card we have on file for you. If for some reason the automatic renewal attempt is unsuccessful (eg: due to an expired credit card), you will receive the email with this subject line. To correct the failing membership renewal, follow these steps:

1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Payment methods and confirm/update your credit card information on file with us
3) delete any expired or invalid credit cards
4) add new credit card information
5) if after you've completed these steps and continue to receive payment decline emails or your membership does not renew, email us at membership@cascade.org or call (206) 522-3222 so we can get this corrected for you.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I view, add or delete my credit card on file with Cascade?1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Payment methods and confirm/update your credit card information on file with us

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How can I pay for membership dues with a check?To pay by check, please enclose a note with your payment that includes the following details to ensure accurate processing of your membership purchase or renewal:

1) First and last name
2) Mailing address (if not on check)
3) Email address
4) Phone number - optional, but useful to use if we need to contact you with any questions about your purchase
5) Type of membership:
     - Individual - $60
     - Family - $90
     - Individual limited income - $15
     - Family limited income - $30

Mail the above information with your check to:
Cascade Bicycle Club
7787 62nd Avenue NE
Seattle, WA  98115
Can I use a DAF (donor advised fund) to pay for my membership?Cascade membership dues are not tax deductible, so we are unable to accept a Grant/DAF gift as a form of payment for a membership. 
What is your refund policy?Membership dues are non-refundable and non-transferrable. As Cascade is a 501(c)(3) nonprofit organization (Tax ID: #91-2165219), we do offer the option to convert your payment to a donation, and will provide you with a donation receipt. If you would like to pursue this option, email us at membership@cascade.org

Canceling Memberships

How do I cancel my auto-renewing membership subscription?Auto-renewing memberships will self renew annually, charging the credit card you have saved to your Cascade account. You may cancel the auto-renewing subscription at anytime, but your membership will remain active until the next renewal date of your current membership term. If you do not wish for the next auto-renewal to occur, you must cancel your membership subscription prior to the next renewal date.

To cancel your membership subscription, sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. Click on Account Dashboard, then navigate to Memberships, and look under the Membership Subscriptions section. The next renewal date is listed under the column labeled "Next Renewal" and represents the date on which your credit card will be automatically charged for another year of membership. To cancel your membership subscription, click the Cancel link under the column labeled "Actions." Memberships are non-refundable (full or pro-rated amounts) and non-transferrable, so your current membership will remain active until the next renewal date.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I cancel my 1 Year membership?You don't need to do a thing as your membership will end on its expiration date. To view the expiration date of your membership, sign into your Cascade account, navigate to your Account Dashboard > Memberships and view the dates associated to your active membership. If there is no membership listed, you don't have an active membership.
What is your refund policy?Membership dues are non-refundable and non-transferrable. As Cascade is a 501(c)(3) nonprofit organization (Tax ID: #91-2165219), we do offer the option to convert your payment to a donation, and will provide you with a donation receipt. If you would like to pursue this option, email us at membership@cascade.org

Contact Us

Didn't find an answer to your question, or want to contact us for help?Email us at membership@cascade.org or call (206) 522-3222 and follow the prompts to reach someone in membership.