Frequently Asked Questions

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About Membership

Why should I become a Cascade Bicycle Club member?As a nonprofit organization, Cascade's members are vital for supporting our bike education, advocacy, and community work. As a benefit for our members, we offer early registration and discounts on Cascade rides, an annual membership meeting and celebration, voting rights, and exclusive discounts with bicycle-friendly businesses listed on our Member Benefits Portal.
I have a Cascade account and can sign in at cascade.org, does that mean I'm a member?Not necessarily. Creating a Cascade account is open to anyone with an email address and is required to register for any Cascade rides, events or classes. Members have a Cascade account, but also pay annual dues to support Cascade's work and gain access to member exclusives. To confirm your members status, see the next question.
How can I check if I'm already a Cascade member?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. If you see MEMBER SINCE XXXX and a Member number listed, you have an active membership. You can also navigate to Account Dashboard > Memberships and view the dates associated to your active membership.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I become a member of Cascade or renew my existing membership?Steps to purchase or renew a membership:
1) Go to www.cascade.org/membership, click on "Purchase a New Membership" or "Renew Your Membership." 
2) Select your membership type - by default, the "Annual Membership (auto-renew)" is selected which will set-up an annual subscription so your membership renews automatically each year using a credit card you have on file with Cascade. This ensures your membership doesn't lapse and requires no action from you to renew annually. We also offer a "1 Year Membership" option which you can select during the purchase process.
3) Select your membership level, then click Add to Cart and complete the checkout process.

If you qualify for a Discounted Membership, follow these steps to purchase or renew that membership:
1) Go to www.cascade.org/membership, click on "Purchase a New Membership" or "Renew Your Membership." 
2) Discounted memberships are only available as 1 Year memberships, so select 1 Year Membership as the type.
3) Scroll down until you see the Discounted Memberships heading and click the "Do I qualify?" button.
4) Review the qualification criteria for each of our Discounted Memberships.
5) If you meet the qualification criteria for one of our Discounted Memberships, click the "Yes, I qualify" button and complete the purchase process. 
When will my membership take effect and how long will it last?Your membership begins the moment you complete the purchase. It will expire one year from the date of purchase unless you sign up for an auto-renewing membership. If you renew your 1 Year membership early, your membership will be extended one year from the expiration date of your active membership, not the purchase date.
Where can I find my membership number?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. If you have a current, active paid membership, your membership number will appear in the window.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I access my membership details, order history, or update my personal information?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. Click Account Dashboard, then select any of the menu items on the left, such as Memberships, Orders and Profile.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I access the Member Benefits Portal?As a Cascade Member, you have access to exclusive discounts with bicycle-friendly businesses that are accessible through our Member Benefits Portal. 

To access the Portal, first sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard, then Memberships. Look to the middle of the page, and under the "Member Benefits" section, click where you see "View your Member Benefits"

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
What is your refund policy?Membership dues are non-refundable (in full or prorated) and non-transferrable. 

Auto-renewing memberships will self renew annually, charging a credit card saved to your Cascade account. We will send a courtesy reminder email 14 and 7 days before your next auto-renewal date. If you wish to cancel your membership before the next auto-renewal date occurs, follow the steps in the Canceling Memberships section.

As Cascade is a 501(c)(3) nonprofit organization (Tax ID: #91-2165219), in lieu of a refund, we do offer the option to convert your payment to a donation, and will provide you with a donation receipt. If you would like to pursue this option, email us at membership@cascade.org
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Membership Types and Levels

What types of memberships do you offer?Cascade offers both Individual and Household Memberships. Individual Memberships provide benefits to a single adult. Household Memberships provide benefits to two adults + all minors 18 years-old and younger at the same household address. Find out more about our membership levels and benefits here.
Do you offer a more affordable membership options?Yes, we offer Discounted Memberships fall in four categories: Senior, Community Access, Educator, and Student. Each has qualifying criteria for eligibility. See the Discounted Membership section for additional details.
What is a Household Membership and how many people can join?Household Memberships extend member benefits to a total of two adults and all minors (18 years old and younger) living at the same address. This is a great way to share the joy of bicycling with your family and the next generation of riders. Find out more about our membership level and benefits here.
What is a Premium membership?Premium is the most valued-oriented membership ever offered by Cascade, and includes the added benefits of one-day ride registration, additional ride discount, and custom member jersey. Click here to see more details about our Premium Memberships.
Do you offer automatically renewing membership?Yes, auto-renewing memberships are offered to make it easy for you to keep an active membership without having to think about it! On your membership anniversary date, Cascade will automatically charge your credit card on file. You can cancel at anytime by following the instructions detailed below under Canceling Memberships.
I currently have a 1 Year membership, how do I add the auto-renew option?After your current 1 Year membership expires, purchase your next membership with the option of auto-renew.
I currently have an auto-renewing membership, how do I remove that option?Please see "How do I cancel my auto-renewing membership subscription?" under the Canceling Memberships section below. Once you've completed the cancelation steps and your current membership term expires, you can then purchase a 1 Year membership.
How do I upgrade my membership (eg: move from an Individual to Household Membership)?To purchase an upgrade for an existing membership, sign into your Cascade account, click the "Membership" button, and add the applicable membership to your cart. During the purchase process, the amount owed during the upgrade will be a prorated amount of the new membership less the remaining time left on your current membership. Complete the purchase and your membership is now upgraded.
How do I downgrade my membership (eg: move from a Household to Individual Membership)?If you currently have a 1 Year membership - after your current 1 Year membership expires, purchase your next membership at the desired level (Individual or Family).

If you currently have an auto-renewing membership - follow the instructions detailed below under Canceling Memberships. Once your current subscription expires, purchase your next membership at the desired level (Individual or Family).
Do you offer Gift Memberships?Yes, we do - see the Gift Memberships section for more details.
How do I redeem volunteer hours or Ride Leader points for a membership or renewal?1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Volunteer to view and redeem volunteer credits - this step will not activate your membership
3) you will receive an email with the subject line of "Your Cascade Bicycle Club volunteer membership coupon" containing instructions on how to complete the redemption process. The email will come from Cascade Bicycle Club <info@cascade.org> with the subject line of: Your Cascade Bicycle Club volunteer membership coupon.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 

If you have additional questions about volunteer credits and redemption, email volunteer@cascade.org

For questions about Ride Leader points and redemption, email your designated Cascade staff rider leader contact.
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Redeeming Premium Member Benefits

What additional benefits come with a Premium Membership?A Premium Individual Membership comes with these added benefits:
- One (1) one-day ride registration
- 10% off additional ride registration
- One (1) Cascade member jersey

A Premium Household Membership comes with these added benefits:
- Two (2) one-day ride registrations
- Two (2) Youth one-day ride registrations
- 10% off two (2) additional ride registrations
- Two (2) Cascade member jerseys

About the Premium Member benefits:
- Premium Members can select from their choice of a short sleeve, long sleeve, or youth jersey. 
- One-day ride registrations exclude Cascade Training Series (CTS), Seattle to Portland Bicycle Classic (STP), Ride from Seattle to Vancouver and Party (RSVP), and Tours. 
- 10% off additional ride registration applies to all rides, including CTS, STP, RSVP, and Tours.
How do I order my jersey?Following the purchase of a Premium membership, or redemption of a Premium gift membership, you will receive an email with the subject line: Your Cascade Bicycle Club Premium membership benefits. Contained in that email is a link to a jersey order form. Complete and submit the form, and your jersey will ship within four weeks. If you did not receive that email, check your spam or junk mail folder first. If you still don't see the email, reach out to membership@cascade.org
How do I redeem my free one-day ride registration?All of the coupon codes needed to redeem your Premium member benefits (except to order your jersey - see above) are conveniently located in the Coupons area of your Account Dashboard. To access Coupons:

1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Coupons for a list of your active coupon codes (redeemed or expired codes are not listed)

Steps to redeem your coupon code:
1) visit this Rides Search link to find events for which this coupon is valid (single-day rides, which excludes Cascade Training Series, Seattle to Portland Bicycle Classic, Ride from Seattle to Vancouver and Party, and all Tours)
2) register for desired single-day ride
3) at checkout, enter an unused coupon code (listed above)
4) confirm the registration price has dropped to $0.00 (add-ons are not discounted)
5) complete checkout, even if order total is $0.00
How do I redeem my 10% off discount for a ride?All of the coupon codes needed to redeem your Premium member benefits (except to order your jersey - see above) are conveniently located in the Coupons area of your Account Dashboard. To access Coupons:

1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Coupons for a list of your active coupon codes (redeemed or expired codes are not listed)

Steps to redeem your coupon code:
1) visit this Rides Search link to find events for which this coupon is valid (single-day rides, which excludes Cascade Training Series, Seattle to Portland Bicycle Classic, Ride from Seattle to Vancouver and Party, and all Tours)
2) register for desired single-day ride
3) at checkout, enter an unused coupon code (listed above)
4) confirm the registration price has reduced by 10% (add-ons are not discounted)
5) complete checkout
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Gift Memberships

Am I required to create a Cascade account or become a member to purchase Gift Membership?No, purchasing a Gift Membership only requires your name, email, and payment details, along with the name and email of your intended gift recipient. The purchase process is quick and easy, and you decide how and when your recipient is notified.
What memberships are offered as Gift Memberships?The following levels and types can be purchased as Gift Memberships:
- 1 Year Standard Individual
- 1 Year Standard Household
- 1 Year Premium Individual
- 1 Year Premium Household

Premium level memberships are subject to sales tax.
How do Gift Memberships work?The process is quick and easy:
1) select the gift membership of your choice at cascade.org/giftmembership
2) provide your name, along with the name of your gift recipient and their email address
3) indicate if you would like Cascade to notify your gift recipient, you may also choose to handle that on your own
4) complete the purchase process

If in step #3, you indicated you would like Cascade to notify your gift recipient, an email will be sent to them (you will be copied) indicating they've been gifted a membership by you, along with redemption instructions.

If in step #3, you left the checkbox unchecked, an email will be send only to you with redemption instructions that you can provide to your gift recipient.
How is my gift recipient notified of their Gift Membership?During the purchase process, you will be prompted to indicate whether you would like Cascade to notify your gift recipient on your behalf, of if you prefer to do that on your own.

If you would like Cascade to manage the notification, simply check the checkbox that reads:
I would like Cascade to immediately email the recipient about the gift membership, along with redemption instructions and reminders. If this box is unchecked, I am electing to have the redemption instructions and reminders sent only to me, and will be responsible for providing it to the recipient.
I purchased a Gift Membership and can't find the email that contained the Gift Membership redemption coupon code. Is there a way for me to find that coupon code?The redemption coupon codes associated with any Gift Memberships that you've purchased are conveniently located in the Coupons area of your Account Dashboard. To access Coupons:

1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Coupons for a list of your active coupon codes (redeemed or expired codes are not listed)

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
Do Gift Memberships expire?Gift Memberships are valid for redemption for 90 days from the date of purchase.
Are Gift Memberships refundable?Gift Membership purchases are non-refundable.
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Discounted Memberships

What types of Discounted membership do you offer?Discounted memberships fall into four categories: Senior, Community Access, Educator, and Student. Each has qualifying criteria for eligibility.
What are the eligibility requirements?Senior - must be 65+ years of age at the time of purchase. Because Cascade subsidizes the discounts for Community Access memberships, if you meet the age requirements but are financially able to purchase a non-discounted membership, we appreciate you doing so.

Community Access - purchasers of this membership must be a participant of either SNAP/EBT, WIC, Free/Reduced Price school meal program, or Apple Health (Medicaid).

Educator - part or full time educator with an active, educational institution-assigned email address. Because Cascade subsidizes the discounts for Educator memberships, if you meet the requirements but are financially able to purchase a non-discounted membership, we appreciate you doing so.

Student - part or full time student (post-secondary) with an active, educational institution assigned email address. Because Cascade subsidizes the discounts for Student memberships, if you meet the requirements but are financially able to purchase a non-discounted membership, we appreciate you doing so.
I don't see the option purchase a discounted membership, how do I do that?Discounted memberships are only available as a 1 Year membership. Here are the steps to review the qualification criteria and complete the purchase process:

(1) go to cascade.org/membership, then select "Purchase a New Membership" or "Renew Your Membership"
(2) at "Step 1: Select your membership type," click on the 1 Year Membership button
(3) scroll down to "Step 2: Select your membership level" and you should now see a Discounted Memberships > "Do I Qualify" button
(4) click on that button to review the qualifying criteria, then select the desired discounted membership
I tried to purchase an Educator or Student memberships and received an error message stating my email was already used to certify a membership, why am I getting that message?Educator and Student memberships require email verification. An email can only be used once every 10 months to purchase an Educator or Student membership.
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Managing Household Memberships

What is a Household Membership and how many people can join?Household Memberships extend member benefits to a total of two adults and all minors (18 years old and younger) living at the same address. This is a great way to share the joy of bicycling with your family and the next generation of riders. Find out more about our membership level and benefits here.
How do I add someone into my household?Sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard, then Profile > My household. Depending on the situation, use one of the following options to add a family member to your household:

1) Add new contact - use this option to add someone who does NOT have an existing Cascade account (meaning they don't have a username and password to sign into cascade.org).

2) Invite existing contact to household - use this option if you are inviting someone who already has their own existing Cascade account. This person will be emailed an invitation to join your household.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I change who is the head of household?There can only be one head of household, and that individual has the ability to add others into the household, and register those others for Cascade rides/events. If you are the head of household and wish to have someone else in your household assigned that designation, email info@cascade.org with the following information:

1) your name and email address associated with your Cascade account
2) the name and email address of the individual you wish to have become head of household

To confirm your status as head of household, and review all the members of your household, sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. Click Account Dashboard, then navigate to Profile > My household.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I remove someone from my household?If you are the head of household, email info@cascade.org with the following information:

1) your name and email address associated with your Cascade account
2) the name(s) and email address(es) of those you wish to have removed from your household

To confirm your status as head of household, and review all the members of your household, sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. Click Account Dashboard, then navigate to Profile > My household.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I register someone in my household for a ride?First, sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. Click Account Dashboard, then navigate to Profile > My household to add individuals to your family membership (see detailed instruction above). After completing that step, go to the registration page of the applicable ride and purchase ride registration tickets. You'll need to register each individual separately as our system doesn't allow bulk registrations.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
Can I share my membership with friends or other adult family members?Household Memberships extend member benefits to your household, which includes two adults and all minors (18 years old and younger) living at the same address. If you have friends or other family members that would benefit from a Cascade membership, we encourage you to gift them a membership!
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Payment and Refunds

How do I view, add or delete my credit card(s) on file with Cascade?1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Payment methods and confirm/update your credit card information on file with us

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I view my order history?Cascade launched a new website in late December 2023, so order history is only viewable from that point forward.

1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Orders

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
Why did I receive an email with the subject line of "Payment declined - Order #XXXXX"If you are on an auto-renewing membership, Cascade will automatically renew your membership annually and charge a credit card we have on file for you. If for some reason the automatic renewal attempt is unsuccessful (eg: due to an expired credit card), you will receive the email with this subject line. To correct the failing membership renewal, follow these steps:

1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Payment methods and confirm/update your credit card information on file with us
3) delete any expired or invalid credit cards
4) add new credit card information
5) if after you've completed these steps and continue to receive payment decline emails or your membership does not renew, email us at membership@cascade.org or call (206) 522-3222 so we can get this corrected for you.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How can I pay for membership dues with a check?Please print and follow the instructions on this form.

If you're unable to print the form, email membership@cascade.org or call us at (206) 522-3222, option 1 to request that the form be mailed to you.
How do I redeem volunteer hours or points?1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Volunteer to view and redeem volunteer credits - this step will not activate your membership
3) you will receive an email with the subject line of "Your Cascade Bicycle Club volunteer membership coupon" containing instructions on how to complete the redemption process. The email will come from Cascade Bicycle Club <info@cascade.org> with the subject line of: Your Cascade Bicycle Club volunteer membership coupon.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 

If you have additional questions about volunteer credits, email volunteer@cascade.org

For questions about Ride Leader points and redemption, email your designated Cascade staff rider leader contact.
Can I use a DAF (donor advised fund) to pay for my membership?We are unable to accept a DAF gift as a form of payment for a membership. 
What is your refund policy?Membership dues are non-refundable (in full or prorated) and non-transferrable. 

Auto-renewing memberships will self renew annually, charging a credit card saved to your Cascade account. We will send a courtesy reminder email 14 and 7 days before your next auto-renewal date. If you wish to cancel your membership before the next auto-renewal date occurs, follow the steps in the Canceling Memberships section.

As Cascade is a 501(c)(3) nonprofit organization (Tax ID: #91-2165219), in lieu of a refund, we do offer the option to convert your payment to a donation, and will provide you with a donation receipt. If you would like to pursue this option, email us at membership@cascade.org
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Renewing Memberships

How do I renew an expiring One Year membership?You will receive an email notification at 30 days and 7 days before the expiration date of your current membership. To renew, go to www.cascade.org/membership, select the desired membership type and level, then complete your purchase. You are not penalized for renewing prior to the expiration date of your current membership, as the renewal membership will take effect when your current membership expires.

When renewing your expiring 1 Year membership, consider the auto-renew option. Over 70% of our members select this option to make renewing less of a hassle. Cascade will automatically renew your membership annually by charging your credit card on file, and we'll send a courtesy email notification 14 and 7 days before the renewal is scheduled to occur. You may cancel the auto-renew option at any time, and will take effect on the next renewal date. See cancelation details below under the "Canceling Memberships" section.
How do I renew an auto-renewing membership?There is nothing you need to do unless you are notified that your credit card information requires some action.

You will receive a courtesy email notification 14 days before an auto-renewal is set to occur. That email will contain the date of the auto-renewal, the amount that will be charged to your credit card, and the last four digits of the card that will charged. If a credit card has expired or there is no longer a credit card in your profile, you will be prompted to take action.

To prevent the possibility of emails from Cascade being filtered as spam, be sure to allow emails from the cascade.org and cascadebicycleclub.org domains.
Why did I receive an email with the subject line of "Payment declined - Order #XXXXX"If you are on an auto-renewing membership, Cascade will automatically renew your membership annually and charge a credit card we have on file for you. If for some reason the automatic renewal attempt is unsuccessful (eg: due to an expired credit card), you will receive the email with this subject line. To correct the failing membership renewal, follow these steps:

1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard.
2) click into Payment methods and confirm/update your credit card information on file with us
3) delete any expired or invalid credit cards
4) add new credit card information
5) if after you've completed these steps and continue to receive payment decline emails or your membership does not renew, email us at membership@cascade.org or call (206) 522-3222 so we can get this corrected for you.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I redeem volunteer hours or Ride Leader points for a membership renewal?1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard
2) click into Volunteer to view and redeem volunteer credits - this step will not activate your membership
3) you will receive an email with the subject line of "Your Cascade Bicycle Club volunteer membership coupon" containing instructions on how to complete the redemption process

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 

If you have additional questions about volunteer credits, email volunteer@cascade.org

For questions about Ride Leader points and redemption, email your designated Cascade staff rider leader contact.
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Canceling Memberships

How do I cancel my auto-renewing membership subscription?You may cancel the auto-renewing subscription at anytime, but your membership will remain active until the next renewal date. If you do not wish for the next auto-renewal to occur, take the following steps to cancel your membership subscription prior to the next renewal date. 

To cancel your membership subscription:
1) sign into your Cascade account, then click where you see “Hi [Your First Name]!” on the upper right hand corner of the screen, and a smaller window will open. From that window, click on Account Dashboard.
2) click on Memberships, and look under the Membership Subscriptions section - the next renewal date is listed under the column labeled "Next Renewal" and represents the date on which your credit card will be automatically charged for another year of membership
3) to prevent that from occurring, and cancel your membership subscription, click the "Cancel subscription" link under the column labeled "Actions"
4) the "Next Renewal" column will now show as Canceled which confirms your successful cancelation. Membership due are non-refundable (full or prorated amounts) and non-transferrable, so your current membership will remain active until the next renewal date.

Note: if you are accessing cascade.org on a mobile device or tablet, click on the "hamburger menu" (three horizontal lines that are vertically stacked) on the upper left hand corner of your screen to find “Hi [Your First Name]!” 
How do I cancel my 1 Year membership?You don't need to do a thing as your membership will end on its expiration date. To view the expiration date of your membership, sign into your Cascade account, navigate to your Account Dashboard > Memberships and view the dates associated to your active membership. If there is no membership listed, you don't have an active membership.
What is your refund policy?Membership dues are non-refundable (in full or prorated) and non-transferrable. 

Auto-renewing memberships will self renew annually, charging a credit card saved to your Cascade account. We will send a courtesy reminder email 14 and 7 days before your next auto-renewal date. If you wish to cancel your membership before the next auto-renewal occurs, follow the steps associated to the question of "How do I cancel my auto-renewing membership subscription?" listed above.

As Cascade is a 501(c)(3) nonprofit organization (Tax ID: #91-2165219), in lieu of a refund, we do offer the option to convert your payment to a donation, and will provide you with a donation receipt. If you would like to pursue this option, email us at membership@cascade.org
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Contact Us

Didn't find an answer to your question, or want to contact us for help? Email us at membership@cascade.org or call (206) 522-3222, option 1.