Refund Policy

Refund Policy for 2025 Events and Tours

To register for any event, you must agree to Cascade’s waiver, terms of service, and refund policies at the time of registration.

Multi-Day Events Policies & Deadlines

New in 2025: Only members are eligible for refunds on our rides and events.

(Includes STP, RSVP, and all Tours)

• Registration Refunds: For members, we offer a 50% refund of your payment no less than 30 days prior to the event (see deadline dates below).
  • No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.
• Add-Ons Refunds:
  • 2025 policy: Service registration add-ons, such as return bus/bike tickets, bike-only transportation, parking, etc. can be refunded at 100% for any type of cancelation for members and the general public up to 5 days before the event.
  • 2025 policy: Registrants (members and the general public) can submit requests as per regular request refund instructions (see bottom of page) up to 20 days before the event. To request a refund on registration add-ons within 20 days before the event please email info@cascade.org.
  • Add On Refund deadline dates:

    • Event	Follow Instructions Below	Email Us
      Seattle to Portland	By June 21	After June 21
      RSVP	By Aug. 2	After Aug. 2

       

• Transfers: Registrants (members and the public) may transfer their event registration to another individual for a $20 service fee, up to 30 days prior to the event.
  • A transferred registration cannot be used to register for a different event/ride. It can only be used to register for the event/tour for which the transfer was created.
  • For more transfer details and information click here. 
• Medical Deferral: Registrants (members and the public) may defer their entry to next year due to personal medical reasons, including a COVID-19 infection. Deferred registrations are not eligible for a refund.
  • Email info@cascade.org to submit a deferral request. Medical documentation will be required. For COVID-19, please submit proof of a positive test.
  • If approved, riders will receive a deferral discount code that takes 90% off the registration fee, to be used the following year only.
  • If you are applying for a medical deferral please do NOT request for refund. 
• Refund/Transfer deadline dates (you must request a refund by):

Cascade Training Series Policies & Deadlines

• For members, we offer a 100% refund specific to CTS if, for any reason, we are not able to offer your indicated preferred pace up until the series start date
• For members, we offer a 50% refund of your payment no less than 30 days prior to the event.
• All registrants (members and the public) may transfer their event registration to another individual for a $10 service fee, up to 30 days prior to the event.
• All registrants (members and the public) may defer their entry to next year due to medical reasons. Email info@cascade.org to submit a deferral request. Medical documentation will be required. If approved, riders will receive a deferral discount code that take 90% off the registration fee to be used the following year only. 
• No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.

Refund/Transfer deadline date (you must request a refund by):

• Cascade Training Series (CTS) - Wednesday, March 12, 2025

One Day Events Policies & Deadlines

(Includes Chilly Hilly, Ride for Major Taylor, Bike-n-Brews, Flying Wheels, Woodinville Wine Ride, and Kitsap Color Classic)

• For members, refunds will be granted up to three days (72 hours) prior to the event date, minus a $10 service fee.
• No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.

Refund deadline dates (you must request a refund by):

• Event	Event Date	Refund Deadline
  Chilly Hilly	Feb. 23	Feb. 19
  Ride for Major Taylor	April 13	April 9
  Flying Wheels	May 31	May 27
  Woodinville Wine Ride	Sept. 7	Sept. 3
  Kitsap Color Classic	Oct. 5	Oct. 1

   

Virtual Events

• Virtual events are non-refundable.

Washington Bike, Walk, Roll Summit

• Registration Refunds: For members, we offer a 50% refund of your payment no less than 30 days prior to the event (if requested by [TBD]).
  • No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.
  • No transfers or medical deferrals are available.

Presentation Series

(Includes demos, book signings, panels, film screenings)

• No refunds or deferrals are given for Presentation Series events.

Seattle Bike Swap

• No refunds or medical deferrals are given for Seattle Bike Swap admission tickets or consignment fees.

Class Refunds

See more details for classes.

Donating Your Registration Fee

If you cancel your registration or we cancel an event, you will be given the option to receive a refund as provided in this policy or to donate the available portion of your registration fee and the cost of any add-ons to Cascade. Cascade is a 501(c)(3) nonprofit organization and all donations are tax-deductible within the limits of applicable law.

What will your donation do? It will support our operations, including helping us create in-person bicycle education programming, advocating for stronger bike safety laws and more trails to ride, making a difference for youth and adults learning to ride bikes, and ensuring that STP and other events continue for many years to come. Your registration fee for the Seattle To Portland (STP) also supports funding for our sister organization, Washington Bikes, which passed the Safety Stop, the vulnerable user law, and protects statewide funding for folks who bike, walk, and roll.

Instructions for Refunds

By default, refunds will be made to the original payment method. We will contact you if we are unable to process the refund to your original payment method. Refunds may take up to 30 days after the refund request for processing.

To process a refund, you must do the following:

• Sign in to your online account at Cascade.org
• Click "Account Dashboard" in the top right corner
• Click "Orders" on the left sidebar menu
• Click on the order number that includes the ride registration (ensure you click the right order)
• On the next page, click the "Request Refund” link on the top right corner
  • If you requesting refund on your registration, select the registration and all registration add-ons (if applicable) will automatically be added to the request. 
  • Alternatively, if you are requesting a refund on a registration add-on(s) ONLY (such as return transportation, parking, merchandise, etc.) make sure to select those items. Do not select the registration
  • Please enter your reason for requesting a refund
• Click the green "Request Refund" box to complete

Note: If you purchased multiple registrations as a household, please log in as the person who purchased. You must request a refund for each person in your household who is registered. If you purchased multiple events, you must request a refund for each event. 

We thank you for your support of Cascade Bicycle Club and hope everyone is staying safe and healthy.