Rides Registration FAQ

2021 Ride Season FAQ

I signed up as a member in order to get priority registration for a ride, but now the ride is not being offered. Can I have a refund on membership?

Thank you for your support of our organization. Membership dues are not refundable. Your membership dues make it possible to build community through our free group rides, educate youth and the public about bike safety tips, and advocate for safe streets. Your membership is valid for a year from your purchase date, so you can take advantage of member discounts throughout the year. Our member discounts include deals on gear, insurance, bikes, and more. Your membership is also your voice and grants you club voting rights. See our full list of member benefits.

COVID & Events FAQs

See our updated cancellation policy and waivers.

In order to register for any event, you must agree to Cascade’s waiver and refund policies at the time of registration. Refunds of 100% are offered for in-person events up to 72 hours before the event. Virtual events will only be refunded should Cascade cancel the virtual event. Please review our refund policy for details.

What are the registration limitations?

The number of riders are limited and start times are staggered as per the Governor’s restrictions. Limits and start times will be presented during the registration process. It will be important to arrive during your assigned time in order to limit the number of participants at the event location at a time.

What health screening will occur in advance of the event?

A health screening questionnaire will be emailed 10 days in advance of the event. The questionnaire is requested to be completed and returned via email 48 hours prior to the event.

What will happen if I don’t pass the advance health screening?

If you don’t pass the advance health screening please do not attend the event. You will be refunded 100% of the registration fee and any add-ons you do not keep. Please email info@cascade.org to request a refund within 72 hours of the event due to a health screening result.

Will vaccination or COVID testing be required to participate in the event?

Vaccination and testing are encouraged but not required.

What health screening will occur at the event?

At the current time a touchless temperature check and screening questionnaire will be conducted at the event before entry into the event. The onsite screening questionnaire will have the same questions as the advance screening. All riders will need to check in at the start line to be screened. If you don’t pass the onsite health screening, please do not attend the event. You will be refunded 100% of the registration fee and any add-ons you do not keep.

What do I need to bring to the event?

We recommend that you bring two masks that fit well. Wear one at the event, and keep one as a backup. We will provide disposable masks for those who forget to bring their own, or to replace masks that don’t fit adequately. The Centers for Disease Control and Prevention (CDC) recommends that masks:

Completely cover the nose and mouth
Fit snugly against the sides of the face and not have any gaps
Be handled only by the ear loops, cords, or head straps (not by the surface of the mask)

Gloves are encouraged but not required.

You must bring your own water bottle. Cascade will provide touchless water filling stations at the rest stop.

We recommend you bring a flat tire repair kit. Cascade will try to assist with bicycle repair needs, but may not be able to assist in a timely manner.

Cascade will make a first aid kit available, and provide medical support.

Do I have to wear a mask while riding?

You are not required to wear a mask while riding, but should maintain a distance of at least 6 feet from other riders. You must wear a mask when stopped or gathered in groups. Groups must consist of 10 or fewer people.

What measures are you implementing to ensure the health and safety of your riders?

Pre-event screening, and onsite temperature check and screening will be conducted.

Everyone at the event will wear masks and maintain social distancing as per the Governor’s restrictions.

Hygiene stations and supplies will be made available at the event.

A COVID-19 Compliance Officer (C19CO) will monitor the environment to ensure we all commit to safe practices.

What are requirements for masking, hygiene, and social distancing?

The Governor’s restrictions are based on the phase the event location is in. Currently, all event participants must be masked when gathered in groups. Groups should be 10 or fewer people in number. Six feet of distance should be maintained between people. Masks must be worn when gathered in groups. Hygiene stations should be provided at events.

You can find out more about the Governor’s current restrictions at https://coronavirus.wa.gov/what-you-need-know/safe-start/whats-open.

General FAQ

Can I register my friends for an event?

No. You can not purchase registration for your friends, but you can purchase a gift registration for them! The only exception is that adults can register one immidiate adult (a spouse or partner) family member. Individual accounts do have permission to register minors, but you will not be able to register other adults.

Do I need to register my children, and how do I?

Yes, all children (even in seats and trailers) over one year old need to be registered for liability reasons. You can make accounts for minors, under your account by going to "My Account" -> "Profile" -> "Manage Household" and then create a new household member. Be sure to enter their ages accurately, as kids can ride for low costs! Children under the age of one are not recommended for our rides for safety reasons, but if you are set on bringing your infant, please reach out to info@cascade.org for a free infant registration.

Is group registration allowed?

No. Group registration is not permitted. We do sell gift registrations for situations like this! Your friends or colleagues will need to register for events individually or by household if applicable.

Where can I find my membership number and expiration date?

You can find them on your membership card. You may also sign in to your online account to find your membership details under the membership tab.

Do I need my membership number to register for major rides?

No. You do not need to provide your membership number when registering for major rides. When you successfully sign into your Cascade Bicycle Club account your account information including membership status will automatically reflect.

I have purchased membership, but my member price is not showing?

First, verify you have signed into your account. If you see My Dashboard listed in the top right corner this indicates you are properly signed in. To note, non-member pricing is going to show for both members and non-members as you complete the intial part of the registration. Importantly, after you have agreed to and checked the consent/waiver agreements and also reviewed the optional items for purchase click the add to cart box located in the bottom left corner. Your member pricing will show once the registration is in the cart.

What is household and how many people can join?

Households include two adults and any minor dependents living at the same address.

How can I add family members to my account?

membership">Sign into your account, and navigate to the "profile" tab, and look for the "manage household" sub-tab. Here you can add family members. If you don't see this tab, send an email to info@cascade.org, as it's possible your account will need a new permission to act as a family primary account.

I have a premium membership, can I register my family and friends?

You can register your family only. An individual membership only allows you to purchase registration and receive the paid member discount for yourself. Individual member accounts cannot purchase ride registrations for more than one adult at the member price. The only exception to registering more than one adult is to purchase a family membership.

Can I change the pace group I selected or do I have to start in that pace?

Please start with the pace where you feel most comfortable. You are not locked into that pace and can change at any time.

Can I ride my e-bike on Cascade rides and events?

If your class of ebike is permitted to ride on the roads that our route takes us through, then it is permitted on our ride or event. Check out the Washington Bikes page on state e-bike laws for more information.