2020 Bike Swap Refund Policy

2020 COVID-19 Refund Policy Update

The following refund policy refers to the 2020 Bike Swap for both vendors and ticket holders

Cancellation Email

We thank you for your support during this time.  Cascade is feeling the same uncertainty and financial strain as so many out there.  When considering our path forward on a fair refund policy we were trying to keep our participants, our community partners, and our responsibilities to our staff and the organization in mind.  We want to ensure that vendors get to make a choice about whether you donate the full amount or receive a refund.

All Bike Swap ticket holders (attendees) will be refunded their ticket fees at 100% automatically, no action needed.

Vendors, you have two options for your registration fee and we ask that you make your decision by May 15:

  1. Donate your registration fee. If you choose this option, no further action is required. Any registration still intact after May 15 will be converted as a donation and you will receive a tax letter no later than June 15 confirming your tax deductible donation amount.

    What will your donation do? It will help us create online bicycle education programming, advocate for stronger bike safety laws and open streets to keep people safe while social distancing, make a difference for communities that are hurting, and will ensure the events you love that get postponed come roaring back to their full effect.

  2. Refund. We understand that everyone’s situation is different and a donation is not an option for all. We are offering a full refund on your registration fee if requested by May 15. In order to request a refund please follow the instructions below. Any add-ons (tables, vendor passes, etc) will automatically be refunded at 100%, no action required.
    • Sign In to your online account at Cascade.org
    • Click "My Account" in the blue bar (top-right corner)
    • Click "Refunds" next to Bike Swap Booth
    • On the next page, click the "Request Refund” link
    • Click the red "Request Refund" box to complete

*If you purchased multiple registrations you must request a refund for each booth registered.

You may not receive a confirmation of refund until June 1.

We thank you for your support of Cascade Bicycle Club and hope everyone is staying safe and healthy whether you are able to stay home or are out in the field as one of our essential workers.  Thank you for all that you do and we hope to gather again very soon.