Flying Wheels Refund Policy

2020 COVID-19 Refund Policy Update

The following refund policy refers to the 2020 Flying Wheels

Cancellation Email

We thank you for your ridership, generosity, and support during this time.  Cascade is feeling the same uncertainty and financial strain as so many out there.  When considering our path forward on a fair refund policy we were trying to keep our participants, our community partners, and our responsibilities to our staff and the organization in mind.  We want to ensure that you get to make a choice about whether you donate the full amount or receive a partial refund.

According to both our refund policy and our rider waiver we are not obligated to refund any registration fees, however, we have assessed expenses already incured and are returning everything we possibly can.  Due to our 501c3 status anything non-refundable can be claimed as a tax deductible donation. Every person paying for registration agreed to both the waiver seen here (read item 11-Force Majeure) and our refund policy here.

In addition to the options below, all registrants will receive a unique code for a 20% off coupon for Flying Wheels 2021 (sent in November), which you may use for yourself or share with a friend.

You have two options for your registration fee and we ask that you make your decision by May 15:

  1. Donate your entire registration fee. If you choose this option, no further action is required. On May 15 we will convert any registration still in the cue as a donation and you will receive a tax letter confirming your tax deductible donation amount no later than June 15.
     

    What will your donation do? It will help us create online bicycle education programming, advocate for stronger bike safety laws and open streets to keep people safe while social distancing, make a difference for communities that are hurting, and will ensure the events you love that get postponed come roaring back to their full effect.

  2. Refund. We understand that everyone’s situation is different and donation is not an option for all. We are offering a 50% refund on your registration fee if requested by May 15. In order to request a refund please follow the instructions below. If you added the Flying Wheels T-shirt to your order, the add-on will automatically be refunded at 100%, no action required.
     
    • Sign In to your online account at Cascade.org
       
    • Click "My Account" in the blue bar (top-right corner)
       
    • Click "Refunds" next to Flying Wheels
       
    • On the next page, click the "Request Refund” link
       
    • Click the red "Request Refund" box to complete

*If you purchased multiple registrations as a household, please login as the person who purchased. You must request a refund for each person in your household who is registered.  If you purchased multiple events you must request a refund for each event. 

We thank you for your support of Cascade Bicycle Club and hope everyone is staying safe and healthy whether you are able to stay home or are out in the field as one of our essential workers.  Thank you for all that you do and we hope to gather again very soon.