2020 Season Pass Refund Policy

2020 COVID-19 Refund Policy Update

The following refund policy refers to the 2020 Season Pass

Cancellation Email

We thank you for your ridership, generosity, and support during this time.  Cascade is feeling the same uncertainty and financial strain as so many out there.  When considering our path forward on a fair refund policy we were trying to keep our participants, our community partners, and our responsibilities to our staff and the organization in mind.  We want to ensure that you get to make a choice about whether you donate the full amount or receive a partial refund.

The Season Pass is a unique way for folks to show their support of Cascade Bicycle Club while getting an amazing deal on a full season of events and cycling fun. We are extremely disappointed to have this as the outcome of what would be our 50th Anniversary year. We are refunding all but $150 of your Cascade Season Pass. We are currently offering 50% refunds on STP and RSVP, 100% refunds on all of our smaller events, and we delivered on both Chilly Hilly and the 50th Anniversary jersey. A portion of this will be tax-deductible, the only thing not deductible is the price of the jersey.

You have two options for the remainder of your registration fee and we ask that you make your decision by May 15:

  1. Donate your entire registration fee. If you choose this option, no further action is required. On May 15 we will convert any registration still in the cue as a donation and you will receive a tax letter confirming your tax deductible donation amount (letters will be emailed by June 15).
     

    What will your donation do? It will help us create online bicycle education programming, advocate for stronger bike safety laws and open streets to keep people safe while social distancing, make a difference for communities that are hurting, and will ensure the events you love that get postponed come roaring back to their full effect.

  2. Refund. We understand that everyone’s situation is different and a donation is not an option for all. We are offering a refund on the remainder of your registration fee ($349) if requested by May 15. By law, $50 of your non-refundable registration is able to be claimed as a tax-deductible donation and will be outlined in your thank you letter. The cost of the jersey and Chilly Hilly are unfortunately not tax-deductible. In order to request a refund of $349 please follow the instructions below.
     
    • Sign In to your online account at Cascade.org
       
    • Click "My Account" in the blue bar (top-right corner)
       
    • Click "Refunds" next to Season Pass.
      • Please note: This will refund all events included in your pass.  For any registration not included in your pass, you must request the refund separately.
         
    • On the next page, click the "Request Refund” link
       
    • Click the red "Request Refund" box to complete

*If you purchased multiple registrations as a household, please login as the person who purchased. You must request a refund for each person in your household who is registered.  If you purchased multiple events you must request a refund for each event. 

We thank you for your support of Cascade Bicycle Club and hope everyone is staying safe and healthy whether you are able to stay home or are out in the field as one of our essential workers.  Thank you for all that you do and we hope to gather again very soon.